Chetan Bhagat is an Indian author,columnist, screen writer and speaker. Bhagat is the author of the best selling novels. One night @ the call center is novel written by Chetan Bhagat Published in 2005. The novel based on The work of Call Center. The author's true intention was to convey the self-defeating nature of blaming, complaining and not taking responsibility .By showing the characters' hypocrisy.
1)Contemporary issues in ON@TCC:-
New Literature is a contemporary and recent literature. And speak about new cultural values. Chatan Bhagat target people who are between teen and adult. ( young adult). This novel throws light on the contemporary issues of present society. All six major characters have their own problems in their personal life. Actually, they are not just imaginative characters, but they are mouthpiece or representative of majority of Indians. ON@TCC explores issues faced by call centre employees. It delves into their lifestyle. A tumultuous relationship, a bad boss and a phone call from God, ON@TCC has all this and more. So, by all this things we can say that Author very well presented contemporary issues of the society by this Novel. And also presented contemporary awareness to the people.
2) ON@TCC as a self help Book:-
Self-help books' are books written with the intention to instruct readers on a number of personal problems. Self-help books typically advertise themselves as being able to increase self-awareness and performance, including satisfaction with one's life. Narrative techniques of the Novel is also based on idea of self - help book. self - help book becomes kind of culture and the techniques are always imaginative in that. A self help book is one that is written with the intention to instruct its reader on solving problem. Capitalism also play vital role in this. in the story we see that all Character suffer in their life. Many problems in their life. But they their all live in the life.
3) Mannepean satire:-
Menippean satire is a form of satire, usually in prose, which has a length and structure similar to a novel. Mannepean Satire is a seriocomic genre. In the novel we find that these characters suffer from the problems in their life. In this novel Bhagat represent the idea of bossism that the boss of call center who has a power over these six characters. And God making a call, Marriage of two different characters Radhika and Priyanka.
4) The effect of Globalization:-
In this novel The effect of Globalization also describe the struggle of each of the character‘s life. As globalization was economic movement. In it we find man corporate. Friedam’s the world is Flat’ is non fictional book. Call center the title itself shows the effect of globalization.
5) Cyber Punk:-
It is a post modern science fiction genre noted for its focus on “high tech” and low life. Cyber Punk means we can find some technological elements in the work. And we can see it in the novel like use of mail, F.M., Bug, etc. It features advanced science, such as information technology and cybernetics coupled with a degree of break down or radical change in the social order. Ans we can say that this all things very well presented in this Novel S,o we can say it categorized as cyber punk novel.